What Data We Collect and Why We Hold It
When you open an account with us, we collect the details you provide during registration — your name, contact number, and email address. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we record the transaction reference and wallet identifier linked to your
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account. We do not store your full mobile banking PIN or password. We collect device and browser data automatically — your IP address, the type of device you use, and how you navigate the account area — so we can keep your session secure and identify
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unusual activity quickly. This data is held for as long as your account remains active and for a period after closure as required by applicable regulations. Where our payment processors handle your bKash, Nagad or Rocket transaction data, they operate under their own data agreements, which
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we encourage you to review. Your data is never sold to marketing companies. We share information only where required by law or to operate core account functions. The scope of this policy applies to supported regions; whether it applies to you depends on your local law
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and the region from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.